FAQ

Our MOQ is 1,000 pieces per model. This volume allows us to efficiently schedule production across our 6 automated lines and maintain low unit costs for international distribution partners ordering from our 8,000 m² facility.

Sample completion takes 5-7 days. Production lead time is 35-45 days following drawing approval. This schedule accommodates our mandatory 24-hour thermal retention inspection and automated 100% leak testing processes for the 300,000 unit monthly capacity output.

We require a 30% T/T deposit with the order, balance against the B/L copy. L/C at sight is accepted for orders above USD 30,000. Sample charges are payable via card or PayPal, with 5-7 day processing.

Yes, we offer comprehensive OEM/ODM services for custom logo and branding. We utilize 304 food-grade stainless steel and work with client drawings to produce custom drinkware suited for global brand requirements and North American markets.

We support custom logos and packaging. Laser engraving and screen printing are available. Design modifications must be confirmed at the time of order placement to ensure tooling accuracy and adherence to the 5-7 day sample lead time.

Every unit undergoes automated 100% leak testing and a 24-hour thermal retention inspection. We verify vacuum integrity individually rather than via batch sampling, ensuring consistent insulation quality across the full monthly output.

We provide a 1-year warranty against manufacturing defects. This covers vacuum failure and structural issues. Valid claims require photo evidence and are typically replaced in the next shipment cycle to minimize downtime for your distribution operations.

We operate on FOB Ningbo, with EXW and CIF options available. Items are packed in individual polybags with master cartons. Samples ship via DHL/FedEx, while bulk orders move via sea freight to optimize cost efficiency.